Pixellot Air Support Center
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FAQ
Use the supplied safety cable, to connect the device to the mounting gear. Watch Get to Know the Gear to see how this is done.
Press the middle button of the connection to the Air Camera, and pull backward.
For safety and optimal recording setup, use only the certified mounting gear. If you have a specific question on specific gear, please consult with our support engineers.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
Verify that your mobile device is connected to the camera’s Wi-Fi, and relaunch the Pixellot Control app.
This is normal. If for any reason it gets too hot, it will automatically shutdown.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
Verify that the mobile device is connected to the Air device WiFi.
You can also switch the device’s WiFi channel, by long-pressing the pairing button for 10-12 seconds (to the right of the power button, on the back of the device).
The device will flicker for a few seconds and you can try again. You can switch the channel again, to try to see if another channel may work better.
Pixellot Air Equipment & Preparations
Use the supplied safety cable, to connect the device to the mounting gear. Watch Get to Know the Gear to see how this is done.
Press the middle button of the connection to the Air Camera, and pull backward.
For safety and optimal recording setup, use only the certified mounting gear. If you have a specific question on specific gear, please consult with our support engineers.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
Verify that your mobile device is connected to the camera’s Wi-Fi, and relaunch the Pixellot Control app.
This is normal. If for any reason it gets too hot, it will automatically shutdown.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
Verify that the mobile device is connected to the Air device WiFi.
You can also switch the device’s WiFi channel, by long-pressing the pairing button for 10-12 seconds (to the right of the power button, on the back of the device).
The device will flicker for a few seconds and you can try again. You can switch the channel again, to try to see if another channel may work better.
Recording
Use the supplied safety cable, to connect the device to the mounting gear. Watch Get to Know the Gear to see how this is done.
Press the middle button of the connection to the Air Camera, and pull backward.
For safety and optimal recording setup, use only the certified mounting gear. If you have a specific question on specific gear, please consult with our support engineers.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
Verify that your mobile device is connected to the camera’s Wi-Fi, and relaunch the Pixellot Control app.
This is normal. If for any reason it gets too hot, it will automatically shutdown.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
Verify that the mobile device is connected to the Air device WiFi.
You can also switch the device’s WiFi channel, by long-pressing the pairing button for 10-12 seconds (to the right of the power button, on the back of the device).
The device will flicker for a few seconds and you can try again. You can switch the channel again, to try to see if another channel may work better.
Control App
Use the supplied safety cable, to connect the device to the mounting gear. Watch Get to Know the Gear to see how this is done.
Press the middle button of the connection to the Air Camera, and pull backward.
For safety and optimal recording setup, use only the certified mounting gear. If you have a specific question on specific gear, please consult with our support engineers.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
Verify that your mobile device is connected to the camera’s Wi-Fi, and relaunch the Pixellot Control app.
This is normal. If for any reason it gets too hot, it will automatically shutdown.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
Verify that the mobile device is connected to the Air device WiFi.
You can also switch the device’s WiFi channel, by long-pressing the pairing button for 10-12 seconds (to the right of the power button, on the back of the device).
The device will flicker for a few seconds and you can try again. You can switch the channel again, to try to see if another channel may work better.
Video Uploading
Use the supplied safety cable, to connect the device to the mounting gear. Watch Get to Know the Gear to see how this is done.
Press the middle button of the connection to the Air Camera, and pull backward.
For safety and optimal recording setup, use only the certified mounting gear. If you have a specific question on specific gear, please consult with our support engineers.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
Verify that your mobile device is connected to the camera’s Wi-Fi, and relaunch the Pixellot Control app.
This is normal. If for any reason it gets too hot, it will automatically shutdown.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
Verify that the mobile device is connected to the Air device WiFi.
You can also switch the device’s WiFi channel, by long-pressing the pairing button for 10-12 seconds (to the right of the power button, on the back of the device).
The device will flicker for a few seconds and you can try again. You can switch the channel again, to try to see if another channel may work better.
Viewing & Sharing
Use the supplied safety cable, to connect the device to the mounting gear. Watch Get to Know the Gear to see how this is done.
Press the middle button of the connection to the Air Camera, and pull backward.
For safety and optimal recording setup, use only the certified mounting gear. If you have a specific question on specific gear, please consult with our support engineers.
Use the provided cleaning cloth, and clean the camera lenses.
As long as you see most of the lines & corners, the AI technology can still understand the field/court.
Verify that your mobile device is connected to the camera’s Wi-Fi, and relaunch the Pixellot Control app.
This is normal. If for any reason it gets too hot, it will automatically shutdown.
- Verify that the master power switch is turned on (downward position).
- If needed, connect it to a power supply and charge the camera.
Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.
The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.
This will ensure that it will update itself to the latest firmware.
Verify that the mobile device is connected to the Air device WiFi.
You can also switch the device’s WiFi channel, by long-pressing the pairing button for 10-12 seconds (to the right of the power button, on the back of the device).
The device will flicker for a few seconds and you can try again. You can switch the channel again, to try to see if another channel may work better.
